RoutineRun Support
Need a hand?
Setup help, bugs, or ideas — we're an email away.
What to include
Your device, Android and app versions, what you tried, and what went wrong.
Trying the preview
Still in development. Request access, then use the download button once approved.
You'll need a Google account and Android 6.0+ on ARM64. Sign in with your approved account and follow our setup email. Need x64 (x86_64)? Ask us.
Updating? Ask us before uninstalling — you could lose your routines and settings.
Set up background launch
With Pro, launch a saved routine or plan without opening the app screen and control it from the notification.
You'll need Android 8+, a launcher that supports pinned shortcuts, and notifications enabled for RoutineRun.
- In the app, pick a routine or plan. Choose Pin background shortcut for notification controls, or Pin app shortcut to open the run screen.
- Give your shortcut a name.
- Want playback to start on tap? Enable Start automatically. It's off by default. Routine shortcuts also offer Repeat.
- Confirm, then tap your new shortcut. Swipe down for the notification and press Play if automatic start is off.
After you start a run from the app or a shortcut, you can use other apps or turn the screen off. Use the notification to play, pause, or mute sound and speech. Expand it to move between sections or toggle Repeat. To close the run, pause first. Tap the notification text to open the run screen.
Already running something? The shortcut keeps that run. Pause and close it before switching routines.
See what each shortcut icon means. Older shortcuts keep their old icons; pin them again for the new look.
Using music or video
Play music or video in another app while RoutineRun keeps time. Try a short run to check how the cues sound on your device. Set sound and speech volumes separately in RoutineRun Settings, or use vibration where supported.
With Pro, you can change either volume from the run screen or expanded notification. Changes are saved automatically.
Android background timers
Timers stopping or alerts arriving late? Allow background activity and disable battery optimization for RoutineRun in your phone settings. Names vary by device.
Keep notifications enabled for background shortcuts and controls. To finish, pause and tap Close in the expanded notification.
Importing and sharing
Export routines, plans, or collections to share them. Other creators' collections are read-only. Copy a routine into your own plan to edit it.
Reporting a problem
Tell us when it happens. For timer or sound issues, mention your cues and whether the screen was off.
If we ask for logs, use the app's log sharing option. Check logs and screenshots for private details before sending.